You want to respond to a new business opportunity. You want to see if the success of Wikipedia or Facebook can be harnessed for your company. You are tired of hearing that old refrains that the systems or the licence are just not able to do what you want them to do. Aren't we all frustrated that the business outcomes we want are not the business outcomes that we can do.
And for years, that has been the end of the story. This is not a critique of IT departments although some have moved heaven and work to create business process hell. This is to say that theforthcoming changes in technology: responding to the new distribution of the cloud, the greater flexibility of mobiles and the maturing of social networks; all of these will herald radical changes and, hopefully, better business.
Paul D. Hamerman of Forrester Research outlines seven of the trends that makes our life easier. Better processes can only come through testing, innovation and failure. But if the process fails, take your licks, learn and move forward. After all, wise words say,
In the near term - the next one or two years - social collaboration will sit alongside enterprise applications, as only a few enterprise application suppliers will harness it successfully in the context of enabling business processes. Effective use of social collaboration in enterprise applications and business processes will take several years to mature, eventually becoming a relatively ubiquitous and standardised feature.
In a few years, we will look back and wonder what all the fuss was about as we deal with even greater changes kicking in.
